Upholstery and stitching
Check the fabric or leather for tears, marks, stains, colour concerns, loose seams, pulled threads and visible damage.
Brooklands warranty
Six-month structural frame warranty
Brooklands provides a six-month voluntary warranty covering verified manufacturing defects in the internal structural furniture frame only. Upholstery, cushions, mechanisms, feet and accessories must be inspected carefully when the furniture is received.
At a glance
Clear cover for the structural furniture frame
The Brooklands voluntary warranty is specific and limited. Customers should review the scope before making a claim.
6 monthsWarranty period beginning on the delivery date
Frame onlyCover applies to verified structural frame manufacturing defects
Check nowInspect upholstery, cushions, mechanisms and accessories at delivery
What is covered
The internal structural frame only
The warranty covers a verified manufacturing defect in the internal structural frame that becomes apparent during normal domestic use within six months of delivery.
- Manufacturing defects in the internal structural frame.
- Structural frame failure during normal domestic use.
- Assessment and an approved warranty remedy arranged by Brooklands.
What is not included in this warranty
- Upholstery fabric, leather, stitching or decorative finishes.
- Seat cushions, back cushions, scatter cushions or fillings.
- Recliners, sofa-bed mechanisms, hinges, swivel parts or other mechanisms.
- Feet, legs, castors, glides, handles, fittings or removable accessories.
- Normal wear, settlement, creasing, softening, shading or natural variation.
This warranty is limited to the structural frame. It does not mean that Brooklands can exclude
statutory rights concerning faulty, misdescribed or unsatisfactory goods.
At delivery
Inspect every visible and working component when received
The customer should inspect the furniture carefully while the delivery team is present and before confirming that visible components have been received in satisfactory condition.
Cushions and fillings
Confirm that all cushions are present and inspect covers, zips, seams, filling distribution and visible shape.
Mechanisms and moving parts
Where safe, check recliners, sofa-bed actions, swivels, hinges and other moving components before the delivery team leaves.
Feet, fittings and accessories
Confirm that feet, legs, handles, fixings, connectors, remotes and other supplied accessories are present and visibly undamaged.
Report visible damage, missing parts or delivery-related issues immediately to the delivery team
and contact Brooklands on the same day. Keep all packaging, labels and parts until Brooklands confirms the next step.
Warranty exclusions
Damage and conditions not covered by the frame warranty
Use, care and environment
- Accidental damage, misuse, neglect, abuse or overloading.
- Commercial, rental, hospitality or other non-domestic use.
- Pet damage, staining, liquid damage, burns or exposure to unsuitable conditions.
- Damage caused by failure to follow reasonable care or assembly instructions.
Moving, access and alterations
- Damage caused while moving furniture after delivery.
- Damage resulting from restricted access or forced delivery.
- Incorrect assembly, dismantling or reassembly.
- Modification, repair or attempted repair not authorised by Brooklands.
Claim process
How to submit a frame warranty claim
Contact Brooklands
Provide your name, order number, delivery address and a clear description of the structural concern.
Send evidence
Provide full-item photographs, close-ups and video where reasonably requested to assess the frame issue.
Allow assessment
Brooklands may request further information or arrange an inspection before confirming whether the claim is valid.
Approved remedy
Where accepted, Brooklands will determine an appropriate warranty remedy, which may include repair or another suitable solution.
Information required for a claim
- Proof of purchase or Brooklands order number.
- Delivery date and current delivery address.
- Clear description of when and how the issue appeared.
- Full product photographs and close-ups of the affected area.
- Video evidence where movement or sound is relevant.
Important
Do not repair or alter the frame
Do not dismantle, modify, repair or instruct another person to repair the furniture before Brooklands has assessed the claim. Unauthorised work may prevent a reliable assessment and may invalidate the voluntary warranty.
Frequently asked questions
Warranty questions answered
What does the Brooklands warranty cover?
It covers verified manufacturing defects in the internal structural furniture frame during normal domestic use for six months from delivery.
Are upholstery and fabric covered by the six-month frame warranty?
No. Upholstery fabric, leather, stitching and decorative finishes are not included in this voluntary frame warranty. Customers should inspect them carefully when the furniture is received and report visible issues immediately and on the same day.
Are cushions and fillings covered?
No. Seat cushions, back cushions, scatter cushions, covers and fillings are not covered by the six-month structural frame warranty.
Are recliner, swivel or sofa-bed mechanisms covered?
No. Recliners, sofa-bed actions, swivels, hinges and other mechanisms are not covered by this voluntary frame-only warranty. Check moving components at delivery and report visible or operational concerns immediately.
Are feet, legs and accessories covered?
No. Feet, legs, castors, glides, fittings, handles, remotes and removable accessories are outside the scope of the six-month frame warranty. Confirm that they are present and undamaged when the order arrives.
What should I do if I notice damage at delivery?
Inform the delivery team immediately and contact Brooklands on the same day. Include your order number and clear photographs, and keep all packaging, labels and parts until instructed.
Does the six-month warranty replace my statutory rights?
No. The voluntary Brooklands warranty is additional to statutory consumer rights and does not remove rights or remedies that apply by law.
What happens after I submit a claim?
Brooklands will review the information and may request photographs, video or an inspection. If the claim is accepted, Brooklands will determine an appropriate warranty remedy.
Need to report a structural frame concern?
Contact Brooklands with your order number, photographs and full details of the issue.
