Identity and contact details
- Name, billing address, delivery address and postcode.
- Email address and telephone number.
- Account login and communication preferences.
Your privacy
Privacy Policy
This policy explains how Brooklands Home Decor collects, uses, stores and shares personal information when you browse our website, contact us, create an account, request a swatch or place an order.
At a glance
Clear information about how your data is handled
We aim to use personal information fairly, lawfully, transparently and only where needed for a clear purpose.
TransparentWe explain what information is collected and why
LimitedWe aim to collect only information relevant to the purpose
ProtectedReasonable safeguards are used to protect personal information
Who is responsible
Brooklands Home Decor
For the personal information described in this policy, the data controller is:
- Brooklands Home Decor
- Add the full business address before publishing
- Add the privacy email before publishing
How to contact us
Contact Brooklands if you have a privacy question, want to exercise a data protection right, or believe your information has been handled incorrectly.
Complete the controller name, address and privacy email in the Theme Editor before publishing this page.
Information collected
Personal information we may collect
The exact information depends on how you interact with Brooklands and which services you use.
Order and payment information
- Products ordered, order history and delivery instructions.
- Payment status, refund information and transaction references.
- Brooklands does not normally receive complete payment-card details from payment processors.
Website and device information
- IP address, browser, device type and operating system.
- Pages visited, actions taken, referral source and approximate location.
- Cookie, consent and analytics identifiers where enabled.
Enquiries and customer service
- Messages sent by contact form, email, telephone or WhatsApp.
- Swatch requests, product questions and customer-service history.
- Photographs, videos or evidence supplied for an order, delivery or warranty issue.
How data is used
Why we process personal information
Orders and contracts
To process orders, take payment, arrange delivery, provide customer service, manage cancellations, refunds, faults and warranty claims.
Legal obligations
To keep records, respond to legal requests, prevent unlawful activity and meet tax, accounting, consumer and data-protection obligations.
Legitimate interests
To operate, secure and improve the store, understand performance, prevent fraud, answer enquiries and protect Brooklands and its customers.
Consent
Where required, consent may be used for optional marketing, non-essential cookies or another clearly explained purpose. Consent can be withdrawn.
Who information may be shared with
- Shopify and technology providers used to operate the store.
- Payment processors and fraud-prevention providers.
- Delivery, courier, collection and assembly providers.
- Professional advisers, insurers, accountants or legal advisers.
- Analytics, advertising and marketing providers where enabled and permitted.
- Public authorities or regulators where disclosure is legally required.
Service providers
Only for a defined purpose
Service providers may process information only as needed to provide their service, meet legal obligations or protect legitimate rights. Some providers may act as separate controllers under their own privacy notices.
Cookies and marketing
Website technologies and communications
Essential cookies
Some cookies and similar technologies are necessary for features such as checkout, security, account access, cart functionality and privacy preferences.
Analytics and advertising
Where enabled and permitted, optional technologies may measure store performance, understand browsing behaviour or support advertising. Use the store’s cookie controls where available.
Email and SMS marketing
Marketing is sent only where there is an appropriate lawful basis. You can unsubscribe using the message link or by contacting Brooklands.
Service communications
Order confirmations, delivery updates, security messages and responses to enquiries are service communications and may still be sent when needed.
Your rights
Data protection rights
Depending on the circumstances, UK data protection law may give you the following rights.
Access and correction
Ask whether Brooklands holds your personal information, request a copy and ask for inaccurate information to be corrected.
Deletion and restriction
Ask for deletion or restricted use in circumstances where the law provides that right. Some records may need to be retained.
Objection and withdrawal
Object to certain processing and withdraw consent where processing relies on consent. Withdrawal does not make earlier lawful processing unlawful.
Portability and complaint
Request portable data where applicable and complain to the Information Commissioner’s Office if you remain concerned after contacting Brooklands.
Brooklands may need to verify identity before responding to a rights request. Rights are not absolute,
and the response may explain where an exemption or legal retention requirement applies.
Retention and security
Information is not kept indefinitely
Brooklands retains personal information only for as long as reasonably necessary for the purpose, including order fulfilment, customer service, accounting, tax, dispute, fraud-prevention and legal requirements.
International processing
Shopify and other service providers may process information outside the United Kingdom. Where required, Brooklands relies on appropriate safeguards or another lawful transfer mechanism.
No internet or storage system can be guaranteed completely secure, but reasonable organisational and technical measures are used to reduce risk.
Frequently asked questions
Privacy questions answered
Does Brooklands store my full card number?
Brooklands does not normally receive or store complete payment-card details. Payments are handled by payment providers and Shopify checkout services according to their own security and privacy arrangements.
Why is my delivery information shared?
Names, contact details, addresses and relevant instructions may be shared with delivery or collection providers so the order can be fulfilled safely and efficiently.
How do I stop marketing messages?
Use the unsubscribe link in a marketing message or contact Brooklands. Service messages about active orders or enquiries may still be sent when necessary.
Can I ask for a copy of my information?
Yes. Contact Brooklands using the privacy contact details. Identity verification may be required before information is released.
Can Brooklands delete all my information?
You may request deletion where the right applies. Brooklands may still retain information needed for legal, tax, accounting, fraud-prevention, dispute or contractual purposes.
How can I complain?
Contact Brooklands first so the concern can be reviewed. You also have the right to complain to the UK Information Commissioner’s Office.
Have a question about your personal information?
Contact Brooklands using the privacy email shown on this page or through our Contact page.
